Shipping & Returns

Standard Return Policy

Return for refund within: 7 days of receiving products

Restocking Fee: 20% base on products value

Note:

All Products to be returned “ Freight Prepaid” . Panda Solutions LLC is neither responsible nor Obligated to pay any freight charges on return items.

All product returns require a Panda Solutions LLC Return Authorization (PRA) number.  You may obtain a PRA number by contacting Customer Service through email or phone call.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

  • Exhibits physical damage
  • Are not in the original package
  • Are used , installed or disassembled
  • Are missing parts, harware or instructions

Please enclose a packing list stating the date of the purchase and a brief explanation of the effect.

Once the returned product is inspected a written credit for the 80% value of the products will be issued. 

Defective Parts Special Return Policy

Return for refund within: 14 days of receiving products

Restocking Fee:  No

Note:

All Products to be returned “ Freight Prepaid” . Panda Solutions LLC is neither responsible nor Obligated to pay any freight charges on return items.

All product returns require a Panda Solutions LLC Return Authorization (PRA) number.  You may obtain a PRA number by contacting Customer Service through email or phone call.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

  • Are used, installed or disassembled
  • Exhibits physical damage

Please enclose a packing list stating the date of the purchase and a brief explanation of the effect.

Once the returned product is inspected and proven to be defective a written credit for the full value of the parts will be issued. Please note that Panda Solutions LLC does not exchange or send replacements on defective items; as stated only written credits will be issued.  If a replacement is needed for a defective part, please reorder it on a separate order.

The following parts are not returnable:

  • Custom or special orders
  • Electrical parts and components( controller, relays ignition switches, sensor etc)

Panda Solutions LLC is always trying to give you the best service available...but every now and then something can go wrong.  Despite all our best efforts, occasionally an order can be delivered only partially or even damaged.

 

WHAT TO DO IN CASE OF DAMAGE OR SHORTAGE?

General guidelines when receiving goods

When a driver delivers a shipment to your facility, always check the following details:

  • Does the amount of parcels match the number of parcels stated on the transport document
  • Were the delivered parcels damaged in any way (box crushed, box torn….)
  • Have the parcels been retaped or repackaged by the courier?

Strict procedure in case of damage or shortage (one or more parcels missing):

  • Always note your remarks on the transport document that the driver is carrying with him. Note down how many parcels are missing and if any parcels were damaged, no matter how small the damage is. The more information you pass on, the less problems can arise afterwards concerning responsibility for the damage, when the packaging is clearly damaged upon delivery and no remarks were noted down on the transport document, then the transport company, in case of damage to the goods, will not accept the claim!

In case of deliveries by night you cannot sign any transport documents, but even here it is absolutely necessary to follow procedures as strictly as possible. In this case all damage or shortages must be reported to Panda Solutions in writing before noon on the day of the delivery.

  • Immediately (within 24 hours following delivery) inform Panda Solutions and again give as many details as possible.
  • If possible, try to take pictures of the damaged parcel, the packaging and the goods. If you signed for damaged goods and the contents also turn out to be damaged, then you are advised not only to take a picture of the damaged parts, but also of the packaging.
  • When no damage to the packaging is found upon delivery, but the goods turn out to be damaged after all, the Panda Solutions LLC must be informed of this within 24 hours upon delivery. A picture must be taken of both the packaging and the damaged goods. The picture of the packaging will enable Panda Solutions to analyze whether or not the goods were packaged correctly. If it clearly seems that the goods were packaged correctly. Panda Solutions will immediately file a damage claim with the courier. Without pictures of the packaging there is little chance that the damage claim will be accepted by the courier.
  • In case of EXW shipments, the same procedure must be applied, but then the complaint must be filed directly to the courier you assigned. In these cases Panda Solutions cannot be held responsible for damage or shortage, unless it can be proven that the goods have never left Panda Solutions warehouse.

 

 

FAQ

1. I received the wrong product.

 If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

 

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